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If you’re shopping around for a UK online casino, chances are you’ve stumbled across Lucky Twice. The site sells itself on a solid game selection and famously fast email replies, but the real question is whether the bonus is worth your deposit. We put it through the wringer – here’s the honest breakdown of lucky twice.
The Welcome Bonus: A Net Loss, Plain and Simple
Let’s not sugarcoat it. Lucky Twice’s welcome package is a dud. We tested it the same way we test every UK casino: deposit £100, factor in wagering requirements, and see what you actually end up with. On a £100 first deposit, the casino hands you a match bonus plus 50 spins. But after you play through the terms, the total value comes out to negative £32.74. That’s not a bonus; it’s a tax on your deposit. Out of 133 UK casinos tested, Lucky Twice ranked 89th for first-deposit value – well below average. The wagering requirement on those 50 spins is 40x, and the max RTP of the spin games is a paltry 91.25%, which explains the -£2.74 value from the spins alone. If you’re new to online gambling and want a first deposit that actually grows, look elsewhere. This one will shrink your bankroll before you’ve even started playing.
Customer Support: The One Area Where It Shines
The bright spot? Email support. Lucky Twice responds to emails in an average of 6 minutes – that’s over 20 hours faster than the UK average for other casinos. It ranked 10th out of 133 in email reply speed. But here’s the catch: they only replied to 80% of our test emails, which is 20% below the average reply rate. So when they do answer, it’s blisteringly fast. When they don’t, you’re left waiting forever. Live chat is available from 9am to 10pm on weekdays and 11am to 10pm on weekends – not 24/7, but decent hours. No phone support, which is standard for a casino of this size.
- Email response time: 6 minutes (10th best in UK)
- Email reply rate: 80% (below average)
- Live chat hours: 9am-10pm weekdays, 11am-10pm weekends
- No phone support
Game Selection: Above Average, but Not a Winner
Lucky Twice offers 1,548 games – almost exactly the UK average of 1,545. That’s enough to keep most players busy, and the variety is respectable: slots, roulette, blackjack, live casino, poker, and bingo. But if you want sports betting, live betting, fantasy sports, or horse racing, you’re out of luck. The game library earned 4.5 stars and 47th place in our catalog test, which is solid but unspectacular. The real draw here is the sheer number of slot titles; if you’re a slot enthusiast, you’ll find plenty to spin. Just don’t expect any cutting-edge categories.
Speed and Overall Ranking
Page load time at Lucky Twice averaged 2.9 seconds – slightly faster than the UK average of 3.1 seconds, but still ranked 89th out of 133. That’s not terrible, but in a market where speed matters, it won’t win any awards. When we combined all test scores (bonus, support, games, speed), Lucky Twice landed at 95th place in points and 97th in stars – a clear middle-of-the-pack performer.
Final Takeaway
Skip the welcome bonus entirely – you’ll lose money before you even play a hand. But if you value lightning-fast email support and a decent library of slots and table games, Lucky Twice isn’t a disaster. Just deposit only what you’re comfortable losing, and ignore the “free spins” hype. For a better start, check out higher-ranked casinos on our top list. And always gamble responsibly – call the National Gambling Helpline (0808 8020 133) if you need help.